DAISY Award Winner Marlana Wallace Recognized for Exceeding Patient Expectations
July 16, 2012
Blacksburg, VA, July, 2012 – A local family is forever grateful for the nursing care their mother received from Marlana Wallace, L.P.N., during her stay in the Progressive Care Unit at LewisGale Hospital Montgomery.
“She was our angel,” wrote one family member on the nomination form. “To say this young woman embodies caring and compassion is an understatement.”
Marlana is known in her department for going above and beyond to provide exceptional care and support to patients and their families. It’s the reason the nursing administration at LewisGale Hospital Montgomery felt she was more than deserving of the first quarter 2012 DAISY Award for Extraordinary Nurses.
“She exceeds customer expectations on a daily basis,” said MJ Bean, R.N, Progressive Care Unit Director. “She is such a joy to be around. Her commitment to her patients and love for her job shows. Marlana has a shining spirit that is truly contagious.”
Marlana has worked at the hospital since 1997, serving in many roles including certified nurse’s assistant, ward clerk and most recently as a licensed practical nurse in the Progressive Care Unit. She plans to pursue a Bachelor of Science in nursing this fall.
“I was not expecting to ever win this award,” stated Marlana when asked how she felt about receiving this recognition. “If you have to be here as a patient then the least I can do is have a good attitude. I treat my patients as if they are my family.”
Every quarter patients, family members, visitors, and co-workers have an opportunity to nominate a new nurse for the award.
“We are honored to have Marlana as part of our nursing staff,” said Scott Hill, CEO, LewisGale Hospital Montgomery. “The exceptional care she provides to our patients is an example of the type of nurses you will find at our hospital. We are not only committed to high-quality care but also to compassionate care that exceeds the patients’ expectations.”
The Daisy Award for Extraordinary Nurses was established by the Daisy Foundation, a not-for-profit, based in Glen Ellen, California. The foundation was started by family members in memory of J. Patrick Barnes. Patrick died at the age of 33 from complications of Idiopathic Thrombocytopenic Purpura, a little known but not uncommon auto-immune disease. The care Patrick and his family received from nurses inspired this unique means of thanking nurses for making a profound difference in the lives of their patients and patients’ families.